Customer Service

Once your order has been placed it is not currently possible for us to change it prior to dispatch, this includes name or address as well as adding, removing or changing items ordered. Once your order has been shipped you will need to return the order to us for exchange or refund using our free 90 day service. Please go to "How do I return an item?

We offer a 90 day return or exchange service on all orders. Please visit the 'Return an Item' link on this page and use the Returnado widget to find your order and request your return or exchange. Using this service provides you with a UPS returns shipping label. Exchanges are offered on the same sku at the same price but in a different color or size, an exchange can only be offered once per sku on your original order.

Make sure that you type your code into the appropriate box on our checkout page and hit "apply" to update your order before you confirm payment. If your code doesn't work as expected check the T&C's on the communication you got the code with or get in touch with us. Remember that most codes are single use and only function on full price goods. Please note that any online promotional codes are NOT accepted in any of our Helly Hansen brand stores, they can only be used online.

As soon as your order has been sent out, we will send an email to let you know. If you created an account before you submitted your order, you can track your orders by visiting "My Account" and clicking "Order history". There you can review your past orders and the status of your current order. If you did not create an account you will not be able to see the order status so will need to refer to the shipping confirmation email with your tracking link.

Create an account and login before you shop to ensure you are kept up to date. When you have an account with us you can track your orders by visiting "My Account" and clicking "View my orders". Placing an order as a 'guest' you will not see any online order updates.

We are sorry but at this time the Pro account benefit you have online is NOT available in any Helly Hansen brand store.

Some of our most desirable products will sell out quickly so we recommend to buy it before it’s gone for the season. If a product does not add to cart it means we are sold out, in this instance please use our storefinder to contact a retail store near you.

There are a number of payment options to choose from and it can be different from one country to another. Available payment options will be shown in the checkout page:

• Apple Pay
• MasterCard
• VISA
• PayPal
• AMEX
• Discover
• Diner's Club

All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.

There are many reasons why your payment might have been rejected by your bank. Whatever payment card you are using please ensure you are signed up to your banks 3DS security scheme so you can complete any security steps your bank may ask for. If you are not signed up for your banks 3DS security scheme please consider using a payment method like PayPal or ApplePay instead. If you attempt to order more than three times once signed up to 3DS security without success we advise connecting with your bank in the first instance to check if anything is wrong and if OK please get in touch with us so we can help you further.

We are very sorry but we are currently unable to supply spare parts (hoods, zips, laces as examples) for our products.

We are very sorry but we currently do not offer an in-house repair service. For items that are covered under warranty we can organize a replacement, for those outside of warranty a trustworthy, reputable repair business should be contacted.

Check out our size chart on the product page for measurements or click the link from the menu. Many of our products are now also within our Fit Finder program which can be found on the product page

UPS will deliver your items Monday through Friday to the shipping address you submitted when you placed the order. Please note that we do not ship to PO Boxes. Please refer to the UPS tracking number in your shipping confirmation email if you’d like to track your order.

If the delivery note says an item should be in your parcel but it is not, please get in touch with us in Customer Care. Let us know the order number and the product code or product name of the item you wanted, and we will look into it. We will usually be able to send you the item we missed, if we are unable to we will refund the money you paid for it.

If you have received an incorrect item, we sincerely apologize. Please contact us straight away and let us know your order number and product code/product name if you want a refund or replacement.