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Customer Service

Return Policy

WE OFFER A 90-DAY FREE RETURN POLICY

We want you to be happy with your Helly Hansen gear, that is why we offer a 90-day free return policy. If you are not satisfied with your product you can return or exchange within 90 days. The product must not be used and remain in its original condition. Shipping charges are not refunded. *Lifa Face Masks are not eligible for returns.

Our timeline for processing returns has been significantly impacted due to the ongoing global pandemic combined with extremely high volume. As a result you can expect delays of up to 3 weeks for your refund. Our North America warehouse operations have been reduced in order to maintain the safety and health of our team members. We thank you for your patience and understanding.

REGISTER THE RETURN

Register your return below and receive your pre-paid UPS return label at the end of the return registration process. We cannot provide return labels for other carriers or reimburse for return postage paid if you live outside the UPS service limits.

Please contact customer service at (+1) 866-435-5902 if you need help registering your return. 



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