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Customer Service

Return Policy

WE OFFER A 30-DAY FREE RETURN POLICY

If you are not satisfied with your product for any reason, you can return it to us or exchange for a different size within 30 days of receiving it. We will issue you a full refund for the price you paid for returned item(s). 

HOW TO RETURN A PRODUCT:

To return a product, please call us at (+47) 24 05 51 41 between 9:30 and 18:00 CET, Monday to Friday.

  • We will provide your return number and shipment label.
  • You can then send the product back free of charge with the shipment label provided by us on the outside of the box. 
  • Please hold on to your proof of postage.

HOW TO REQUEST AN EXCHANGE:

To exchange a product for a different size, please call us at 800 143 19 between 9:30 and 18:00 CET, Monday to Friday.

  • We will order your new item and provide your return number and shipment label for the original.
  • You can then send the product back free of charge with the shipment label provided by us on the outside of the box. 
  • Please hold on to your proof of postage.

ITEMS MAY BE RETURNED IF:

  • The products are unwashed and unused (you can of course try the item on for fit)
  • The product is in its original undamaged packing (a carefully opened package is fine)
  • All tags are attached
  • The product is complete (e.g. both items of a pair must be returned)
  • You have kept your proof of postage in case the return is lost in transit

COUNTRY CUSTOMER SERVICE NO.

For our customer service numbers in other countries, select country below:

5615 2859 75
IMPORTANT: If you send us your returns without contacting customer service and acquiring the return-number we may not be able to process your return, and cannot guarantee a refund.