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Customer Service

Delivery

GET YOUR GOODS DELIVERED DIRECTLY TO YOU

Delivery will be made by DHL and their partners during normal business hours, Monday to Friday.

Standard shipping means goods will be delivered within approximately 3-7 business days (does not include weekends or public holidays) once the shipment has left our warehouse.



Please note:

  • Although it is our goal to deliver within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or public holidays.
  • Orders will be processed in accordance with the Terms and Conditions of sale.
  • We are unable to redirect orders once they have been dispatched so please ensure the shipping address provided will have someone available to sign for the package(s) for the duration of the delivery timeline.
  • We unfortunately cannot ship to PO Boxes or BFPO/APO/Military addresses
  • Our warehouse is located in The Netherlands

TAXES & DUTIES

For the majority of countries we ship to Taxes & Duties are included within the order total and will be itemised on your invoice. For a small amount of countries Taxes & Duties will be shown at checkout.