WARRANTY AND PRODUCT FEEDBACK
For more than 140 years, athletes and explorers have trusted their lives to Helly Hansen clothing. Technically engineered and real-world tested, all Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. Should any products purchased fail due to a manufacturing defect within two years of the purchase date, we will repair it without charge or provide a replacement, at our discretion. This warranty does not cover damage caused by accident, negligence or normal wear and tear. Always follow care instructions supplied inside the product and for further general care instructions.
What do I do if I have a warranty issue?
If you believe the product has been bought with a defect or the product has started showing a defect within the warranty period, please connect directly with the retailer where the product was purchased and they will help you to process the warranty claim. If you bought the item directly from Helly Hansen.com and would like to begin the process online, please fill out the form below.
If for whatever reason you are unable to work with your retailer then please connect with us for assistance. Please note that we will require an itemised receipt from an authorised retailer, decent images of the fault if possible and information relating to the after-care the product has received.
As soon as we have received your message you’ll receive a confirmation response email with a case number on it, this can be used to track progress. If you do not receive a case number it means your message has not got through to us so please try again.