This web site is the responsibility of Helly Hansen […] (hereinafter “Helly Hansen” or “we”).
- We collect and process personally identifiable information in order to complete orders made by you, deal with enquiries made by you and to administer the Helly Hansen web site.
- We use advanced security measures to protect the security and confidentiality of personally identifiable information.
For Canadian Citizens: Helly Hansen is responsible for the handling of personal information gathered from and about you. The Helly Hansen Privacy Officer is Marshall Rutman. Our Privacy Officer may be contacted by mail at 8187 Swenson Way, Delta, BC V4G 1J5, attention Marshall Rutman, Marketing Manager; by e-mail at Marshall.Rutman@hellyhansen.com or by phone 1-800-435 5901.
Collection of personally identifying information
When you contact us, order from us or visit or use the Helly Hansen web site, we may ask you to give us certain personally identifiable information. This information may include your name; billing address, e-mail address, phone and mobile and shipping address if different from billing address. In addition, we may collect personal information from you in relation to payment; including credit card type, name of cardholder, card number, and expiration date and security code.
For statistical purposes we may also collect information to analyze traffic to our site. This information is not personally identifiable.
Use of your personally identifiable information
We use your personally identifiable information for the following purposes:
- To process and fulfill your order.
- To bill you for our products and services and collect outstanding debts.
- To administer you account with Helly Hansen
- Your contact information may be used by us to communicate with you regarding your order status or to provide you with related customer service, to send you information about Helly Hansen relating to your order or inquiry.
- In our feedback form, order catalog form and customer service sections, we may ask you to give us contact information, for example your name, phone number, e-mail address or postal address, in order for us to be able to respond to your inquiry.
- For product development or enhancement, for content improvement, and to customize content and layout of our site.
- When you sign up for online services like e-mail newsletters, we use your e-mail address to send the information you requested.
- Contact information may be used to send you information about Helly Hansen and to send you occasional promotional material via e-mail and/or mailings, such as information about special offers which we think you might find valuable or information about functionality changes to the website, or information about upcoming events or contests sponsored by Helly Hansen.
For EU/EEA Citizens: Electronic marketing communications will only be sent to our existing customers. If you are not an existing customer with us, we will only contact you or send information if you have given your explicit consent hereto. You may opt out of receiving future e-mails and/or mailings; see the opt out section of this policy.
For Canadian Citizens: If you have not opted out of receiving marketing materials, we may also use your contact information to send you occasional promotional material which we think you might find valuable, such as information about special offers, promotions and contests from us, our affiliates and/or our business associates (namely, [identify names or types of organizations, for example: health and fitness, personal care, entertainment and recreation, food and beverages, health and beauty aids, pharmaceuticals, credit cards, banking and financing; and charitable organizations]), including by means of direct marketing. You may opt out of receiving future marketing mailings; see the opt out section of this policy.
We do not use any information collected from our web sites (including anonymous data collected through cookies) for purposes of online behaviorally-targeted advertising (e.g., the delivery of targeted banner ads to computers or devices) through any third-party "network advertisers" or "ad servers." The only targeted promotional materials that you will receive from Helly Hansen will be sent to email or postal addresses that you voluntarily provide to us.
Right to Access and Correct Personal Data
Upon request by e-mail or by mail to the addresses set out above, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. Helly Hansen will only send copies of personal information to the e-mail address on file for the visitor name associated with it.
Non disclosure to third parties
Helly Hansen reserves the right to disclose your personally identifiable information to third parties to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, to protect yours or others’ rights, property or safety; such information may also be disclosed and/or transferred in the event that Helly Hansen merges or acquires (or is acquired) by another entity.
Transfer of data outside your jurisdiction
For EU/EEA Citizens: For any of the above purposes we may send your information internationally, including countries outside the EU/EEA. Some of these countries may offer a lower level of protection of personal information than in your home country. If you do not consent to the transfer of your personal information to such countries where appropriate, please see the opt out section of this policy.
Retention and Security of your information
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.
We endeavor to take all reasonable steps to protect your privacy. We follow generally accepted security procedures and use reasonable efforts to prevent loss, theft and unauthorized access to information which you have given us, such as firewalls, access control procedures and cryptography. This is to prevent loss, theft, unauthorized access or unlawful processing of your personal information. We also limit access to your personal information to selected employees or representatives.
Links to Third Party Sites
Children's personally identifiable information
Helly Hansen’s family of websites are not targeted to nor intended for use by children under the age of 13, and Helly Hansen’s policy is to avoid collecting or using personally identifiable information of children under the age of 13.
We provide you with the opportunity to opt out of receiving promotional and marketing information from us at the time that we collect your personal information and each time we send you such information. If you have previously given us consent to disclose your personally identifiable information to any third parties, you may withdraw your consent to the collection, use or disclosure of your personal information by us (subject to legal or contractual restrictions and excluding any mandatory disclosure to government agencies or third parties if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so). You can do this by sending an e-mail to email@example.com or in writing or calling to
EU/EEA Citizens: Helly Hansen AS, Munkedamsveien 35, N-0250 Oslo, Norway, +47 69249000
US Citizens: Helly Hansen (U.S.) Inc., 3703 I Street NW, Auburn, WA 98001, 1-800-435-5901
Canadian Citizens: Helly Hansen Leisure Canada, 8187 Swenson Way, Delta, BC V4G 1J5, 1-800-4355901